Gillman Subaru San Antonio

What a horrible, frustrating, awful experience! I would never buy from this place. Our sales consultant Brian was not necessarily the worst but he didn't do much in the way of explaining the features of the Forester we were interested in. I think it was because he just isn't all that knowledgeable about them. We told him we would like to see what kind of a deal we could work out and he took us inside. He had an assessment done on my current vehicle and the trade-in value he came back with was $1500 less than I had been getting at other dealerships. He made it seem that no one was going to be interested in my vehicle and that it was more of a loss to them than anything. Slightly insulting. The estimates for the vehicle I wanted to purchase came to about $475 a month for 60 months on a forester with a msrp of $27200. $475 X60 = $28500. If you add in the $5000 trade in value, I would be paying all together $33500 for a $27200 msrp vehicle. I told him that with our great credit we shouldn't have a payment more that $400 and those numbers he had calculated were way off from where we needed to be. He went off to work it out with his "manager" and that's when things got ugly. I consider myself a fairly nice, polite person and I have also worked in sales for many years. I was absolutely appealed by the "selling" techniques of this so called "manager" LLoyd. He began by telling us there was no possible way to get it down to $400 and that "most of our customers are generally more affluent. If you cant pay more than $400 a month than you shouldn't even be looking to buy a new car." He asked several times what it would take for us to buy one that day and my husband made it very clear that we would not be purchasing the vehicle that day. He said then it would be a waste of his time to even try to get us a lower number. After a few more insults he left us to think about it. He came back less than 3 minutes later and said that he was able to squeeze a one time only deal in for $400/60mnths but only if we bought it right then and there. We got up and walked out. Lloyd is the worst, most arrogant, full of himself sales associate I have ever met and would never do business with him. Side note, he introduced himself as a manager but his business card says sales/ leasing consultant. They are running a real shady business and I would recommend anyone considering to purchase from there to really do your homework and not get pressured into anything by these yahoo's.