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Gillman Subaru San Antonio


16048 I-35 N, Selma, TX 78154 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
BAD ATTITUDE & WORST CUSTOMER SERVICE
Written by NRUPEN88 on 10/08/2022

I had a very bad experience woking with this dealership. Most unprofessional & unethical bunch. I put a deposit on a car that was still in transit. They sent me an order sheet, and I approved of a. 2k USD premium on a Subaru WRX GT. The car was supposed to arrive on Oct 10, and I had to make a business trip to California. The car arrived on Oct 3, and they said they were OK to send paperwork to cali in the meantime to get the transaction completed as the car arrived earlier than anticipated. They aded a $1584 PPP ( paint protection) package to the final price without my consent, which is a total junk package btw. I resisted, and they disgruntingly agreed to remove the package. After this they took a U-turn, and told me that they dont want to sell the car & hung up on my face. name of the sales manager is Adam Smith. I was flabbergasted as they had me fill up the credit application too by that point. I called the general manger of sales Mr. Charlie Rodriguez who promised me that he would resolve this for me if I am able to walk into the dealership as per the original agreed timeline, but never called back or picked up my call again. Total disaster of a customer service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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