Gillman Honda of San Antonio

Recently, we had completed 95% of a used car purchase on a 2005 Honda Odyssey Touring Edition. The only thing left was for my wife to come in a sign the paperwork however prior to doing that we wanted to give the vehicle one quick run through prior to getting the keys. What happened next was totally unexpected. The salesperson handed us a defective remote key fob while at same time telling us she forgot to fill the vehicle with gas even though she had all day to do it. Okay, second key fob works but after 20 seconds of checking out CD player, the battery dies. Okay, time to jump start. Open the hood and the engine is filthy dirty. This is a vehicle supposedly just out of what they call "make ready" otherwise known as detailing it and making it look new again. This was especially disturbing since this vehicle was being sold as CERTIFIED and we had also signed on to purchase the 100K Bumper to Bumper warranty. While looking over the rest of the vehicle it was obvious they did a lousy job of detailing the interior to say the least. When you find a lollipop stick and coke/coffee residue spill on folddown trays without even looking someone is not doing there job. Too make a long story short, 24hrs later the vehicle still was not ready. We gave up and are going in another direction especially since not a single person from management has contacted us to find out what they can do to earn our business and trust. If it is this bad at the purchasing stage...what will the service be like. One can only imagine. Furthermore, I even wrote the President of Gillman AutoGroup out of Houston, Texas today to express my displeasure and unfortunately have yet to hear from them either. If anything should change whether good or bad, I will update this soonest. Signed, Dissatisfied in New Braunfels