Gillman Honda of San Antonio
Dealership Sales Review
I purchased an pre-owned auto that only came with one key; the valet key. The salesman said he would work on getting me another key for it, after I purchased the vehicle. I waited several weeks and kept getting the run around and eventually called the Manager of used car sales. The Manager told me that his records show I got 2 keys when I purchased the vehicle. Suddenly, the original slaesman, also recalled that I got 2 keys when I bought the vehicle. My wife and I went to Gillman, in person, to speak with the Sales Manager and told him I was upset that the original salesman was lying about the key. I was told that the Car Porter also said I got 2 keys. I left the office to check on my registration and approximately 5 minutes later, the Manager came out and said he talked to the Car Porter alone and that he said that he only recalled 1 key being issued. Gillman eventually did pay for a new key for me after all this hassle. What concerns me is that 2 employees would lie about something like this and the fact that the Manager wouldn't believe a customer who spent over $20,000 at his dealership. Whatever happened to "The Customer Is Always Right".
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes