Skip to main content

Round Rock Nissan

See all Inventory
Write Service Review
Round Rock Nissan
3050 N I-35, Round Rock, TX 78681 (map)
Today closed
Sales Rating
4.06 out of 5 stars (68)
Recommend:
Yes (12) No (4)
Service Rating
4.78 out of 5 stars (114)
Recommend:
Yes (55) No (4)
Back to Sales Reviews

Dealership Sales Review

2 out of 5 starssales Rating
Poor customer service in Finance on 2023 certified purchase
Written by NEVER AGAIN on 02/22/2024
It's unfortunate that we had to deal with an unprofessional finance manager. At one point my son who was purchasing the car asked about the first payment due date. The finance guy told him when he got home a read the contract he would find the information in the contract on page one. What a horrible experience for my son on his first car purchase at a dealership. Now we understand why dealership get bad reputation for customer service at financing.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 2 comments
Sort by:
Customer Service on 04/10/2024
Dealer Response
I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at cdudley@roundrocknissan.com CJ Dudley Finance Director 512-244-8500
Report
Laura Villalobos on 04/01/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Report