Round Rock Hyundai

I have bought three Hyundai from this dealer, and have had good experiences each time. One of the first things that struck me is that over the years, you see the same folks working there, the sign of a good operation that must take care of it's employees. And if the employees are happy, chances are they will want to make you happy too. Very low pressure dealer. We made several trips to drive different models before we found the one we liked. Never once did I hear "What will it take to get your business today?" or "let's run some numbers here and get you into your new car!", both unfortunately common phrases heard at other dealers around here. The key task of the salesman was to show the features of each model, ask what features we felt we needed, which were nice but not necessary, and which we flat didn't want. He then showed each trim level, what features were included, and what optional features were available based on our requirements. The guy actually knew his product, as a salesman should. We were treated very respectfully, and never felt like we were the raw meat in a shark tank. Our trade in had some body damage and the deduction in value was right in line with the three appraisals I had done before bringing it in. Most importantly, the first sunny day after a week of rain, we noticed a scuff down low on the front bumper, one that would require paint work. Knowing this could have been overlooked in makeready, but also that we had been driving the car for a week, my wife took the car in and showed it to the GM. I had told her that where it was, it could have been there before, or it could have been nudged in a parking lot, we had no proof either way. The GM took one look at it, claimed it was transport damage, called up a free loaner, and told wife it would be ready in two days. Which it was, and done perfectly, and at zero cost to us. When everyone has the same product, service is what will keep me coming back. Though not used often, the service department has the same guys working there as when I bought my first Hyndai in 2002. And when I have used them for service, they have never come up with "stuff" that is not necessary. I dropped one dealership when they came up with over $1,000 worth of "needed work" on a vehicle in perfect running condition.