Round Rock Hyundai

According to the window sticker on the vehicle, the Veracruz we purchased supposedly included the Classic Hyundai "Appearance Package". This package is said to contain the following items: Paint Sealant (w/ 3 Year Warranty), Fabric Sealant (w/ 3 Year Warranty), Door Edge Guards, Fender Wheel Trim, and Custom Pin Stripe. This "Appearance Package" was included for a cost of $895.00. Initially we suspected the appearance package of not being added to the vehicle as was shown on the sticker. We asked Classic Hyundai about this and we were initially told by their general manager, Mike Williams, that nothing needed to be done, that the 3 year warranty on it would actually cover these items. Not accepting that answer, we asked again, and were told "I know what you paid for the car, and you didn't pay for it." We were also chased off of the property finalizing this communication. At this point, we were left with no other alternative but to file a complaint. The documentation (window stickers) show that these items were already added to the vehicle prior to the purchase. But inspections by another dealer and tests have provided sufficient proof that neither of these items have been added to the vehicle. The dealer refuses to honor this appearance package and neither the paint sealant nor the fabric sealant has been applied to the car. During the purchase process, the salesman told us that the Veracruz had a $1000 discount off the retail price. This was an error, yet Mr. Williams agreed to honor the discount quoted. Mr. Williams is now using this discount to try and substantiate his claim that we did not pay for the "Appearance Package". In addition, the Hyundai service technicians at another dealership have no idea what "Fender Wheel Trim" is, that was supposed to be included. The trimming on the wheel well area are part of the standard road armor equipment installed from the factory on all Veracruz vehicles. Upon arriving at our residence the night of the vehicle purchase we discovered a 4 inch cut in the carpet on the 3rd row seat back. When we brought this matter to their attention, the service center tried to hide the fact that had been used for other than test drive purposes. The issue was not resolved immediately as they first tried to claim that we were responsible for the damage, then later attempted to classify the damage as a factory defect. In further discussions with Mr. Williams, he inadvertently made it known that the vehicle was used for rental and demo purposes -- not just test drives. It is our understanding that this violates the rule of full disclosure in the sale of a new vehicle. We filed a BBB complaint with this dealership asking for a refund or for the paint and fabric sealant to be put onto the vehicle, which was met with disdain from the dealership. To this date this issues have not been resolved in any fashion. Do not do business with this dealership if you can avoid it. I live less than 4 miles from this dealer and will drive 25 miles to another dealer to get my vehicle serviced.