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Gillman Nissan


26001 Southwest Fwy, Rosenberg, TX 77471 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
THE WORST BUYING EXPERIENCE EVER
Written by nathanttn on 06/19/2008

I just bought a Nissan Altima Coupe 2.5 s today from your Nissan dealer in Rosenburg, TX. It's the most horrible experience I've ever had. This is the 3rd time I've purchase my car from Gillman, the first two cars was honda civic which were great experiences but this time Gillman is a HUGE disappointment. I wanted to let you know that your company have employed ones of the many worst people in the automobile industry. When we first came to the dealer the sale guy, Larry Robinson, took us to see the car in the lot. We get to see the outside of the car and the package that was installed into the car by Nissan, but since he didn't have access to the keys so we were not able to see the inside of the car nor know what the odometer have. Larry reassured us a few times that there is only 14 miles on the car. So we took his words for it and go through all the paper work and to the finance room. The interest offered in the finance was 9.24% which I thought was quite high so I said I'll check with my bank first if they can't beat that rate I'll come back the next day and go with it. The next day I came back (today June 18, 2008) it's another finance guy, Bill, who was EXTREMELY RUDE with a very DISCRIMINATORY TONE. He jack the rate up to 16%. I didn't agreed to it, so we negotiated down to 10% since the car is ready with the window tint and everything I requested, I went ahead I took the 10% without hesitations to ask for the 9.24% that I was offered less than 24 hours ago, which should be a big favor for your company. Yet, when I got to go inside the car and take a look, the odometer reading was 241 miles. The car was actually a dealer trade that drove all the way to Rosenburg from San Marcos. The sales manager, David Ross, who claimed to be the highest guy in Gillman Nissan offer me 6 times oil change for free which value does not come up any where near to the depreciation value of the car once it's down in the street for 241 miles but I took the offer since I don't want to go through more hassles negotiating for another car. But while I was in finance, they had to go back and change the 6 times free oil change to 4. I went into David Ross' office and asked him about the changes and made it clear that I won't take this car if the dealer could be this dishonest to a customer. And his exact words were "You are like an empty hole, you're asking for too many free stuffs from me when I come here to buy a car. It's you who's suppose to pay us, not us that giving you free stuffs." After all the nasty tones exchanged and his big man's lectures, he changed it back to 6 free oil change. But he doesn't seem to get it through his head that I'm a customer, I PAID for the car with all the options that came with at the price that I felt is fair for both sides. IT'S NOT A FREE CAR, GILLMAN DID NOT GIVE ME ANYTHING FREE. Even the window tint which I was offered free at Sterling McCall, I paid $180 for it at Gillman. And the oil change is a COMPENSATION because the car reading WAS NOT AT 14 MILES like I was told.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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