Gillman Nissan

After working with various internet sales managers, we selected Gillman Nissan of Rosenberg, TX to make our purchase of a 2014 Rouge about two weeks ago. Their price was good, and their intent saleswoman, Raegen, was responsive. Upon arriving at the dealership, a salesman, Nathan, was assigned to lead us through our purchase. As a first step, the salesman insisted that we do a test drive in the actual car that we were going to drive home. Having completed a test drive already, I was reluctant, but my wife insisted that we complete another drive. The salesman and I entered the car, and he proceeded to explain various features on the vehicle. After driving for a few minutes, we returned and I asked the salesman to clean the car while we completed the paperwork. After completing the financing paperwork, we met our salesman again, who assured us that he had cleaned the car and parked it outside with a full tank of gas. He explained that he had checked everything on the car and that we were good to go. The dealership supposedly did not owe us any additional add-ons or accessories. We signed the final checkout form and went outside to what we thought was the same vehicle I drove earlier. As my wife sat in the driver's seat and the salesman explained more details about the car to her, I went to take my son to the car in which we had arrived. It was then that I noticed the same car that I drove earlier. My suspicions were raised immediately, and I couldn't believe that the saleman would have so blatantly lied to us. I was confused as to why he would be trying to give us a different vehicle than the one I drove earlier. Moreover, I really doubted myself because I didn't remember any specific detail about the car I drove other than how badly I parked it. I began to walk back and forth between the two cars to compare them, and while the trim was the same, I eventually noticed that several of the dealer add-ons that we had paid for were not on the car that my wife was sitting in. I couldn't believe that we were about to be victims of a bait and switch. I was in utter disbelief. I asked to see the salesman's manager immediately. As it turns out, of the $721 worth of add-ons that we had paid for, only the $47 wheel locks were on the car that we were about to drive home. The GM, Lloyd, fumbled through various excuses before eventually accusing the salesman of wrongdoing. Had I not seen the salesman go into the GM's office for every single decision that had to be made, I might have believed him. Even though the dealership did provide the add-ons after I complained, I would highly encourage anyone to avoid buying a vehicle at Gillman Nissan of Rosenberg. Our purchase there was a terrible experience, and I would not trust anything that they tell you.