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Finnegan Chrysler Jeep Dodge Ram


26433 Southwest Fwy, Rosenberg, TX 77471 (map)
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Yes (1) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Worst service I have ever had period!!!!
Written by Donnie Van Gossen on 04/10/2021

Had vehicle towed there Monday morning . Took 2 1/2 days to even realize my car was there!!! Got a call from service department Wednesday around noon . Explained car push button start won’t work blowing fuses.Recieved a call from service mid morning Friday . Bad starter , maintenance issues, oil pan leak, Freon leak !!! 3,000 worth of work !!! The issue was push button start!!! Never asked for them to check everything else out . Told service guy to have it ready for towing to another shop . Cost me 161 bucks plus75 bucks towing to their dealership for service .Then another 75 bucks to Garage Guys . Took them 5 hours to diagnosis replace with new starter . Had car back that Friday evening by 5:30 pm and saved 80 bucks on price I was quoted to replace starter at Finnegan's!!! Somebody at Finnegan's failed to do their job and it cost me 236 bucks extra out of my pocket!!! I was offered 80 dollars off service if they could do replacement of starter . I even called back after I found out my wife had to pay the 161.00 . Remember I was offered 80 dollars off if I let them do the work .Since I chose not too they stuck me for 161. Asked for the gentleman I talked to earlier he was with a customer . Asked for someone hire up !!! I was asked my full name and that gentleman was busy . So I learned a valuable lesson . I will never take my vehicle back their again or purchase a vehicle from them .

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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