AutoFlex Leasing

Honestly I initially had a bad experience with AutoFlex. However after posting several bad reviews online and more importantly completing a poor survey I was immediately contacted by one of the managing owners. He stated that I fell through the cracks and had he or the branch manager known that I wasn't being treated like the way I should they would've intervened directly. Well, they went above and beyond to make up for that poor experience. If they truly didn't care about the customer they wouldn't done what they did to re-earn my business. If you feel like you are not being treated the way you deserve then don't hesitate to bring it to management's attention. I didn't want to run to the manager like the person I was dealing with was a bad waiter but that's exactly what I should have done. I went from NEVER going to do any business with them again as well as everything I could do to make sure everyone knew it to now recommending them outright! Not to mention that they will be getting my business in the future! Just to be clear it wasn't my numerous negative postings that prompted their attention but rather the bad survey I submitted (the one that they sent as a followup). To me that says that their reaction wasn't because of bad publicity but more importantly that they actually care about their customers. This is really amplified by fact that I wasn't buying a new Lexus with platinum credit but rather a pre-owned domestic with not so good credit. Yes! I am just as important to them as the rock stars and pro-athletes they deal with as well. If not then why would one of the owners himself ensure that my opinion of them was changed and on the very next day after I submitted the negative survey!