Audi Plano

I have recently acquired a pre-owned vehicle from Audi Plano, and I was very impressed and pleasantly surprised by not only a very modern and cozy interior design of the dealership and overall atmosphere of professionalism and customer service from every person I’ve encountered there, but especially by my experienced advisor and brand specialist Sonja Denholm. I have experience in car sales at several dealerships, visited countless dealerships as a car buyer or customer, and worked in many high-level corporate office environments for many years, but I was still blown away by Sonja’s personable and yet very professional demeanor, follow-up skills and willingness to go above and beyond. It was a very cold and seemingly never-ending long winter day, but she was willing to spend long time outside, helping me check my car’s many features, willing to go even on a second test drive, and willing to engage any source necessary or to seek help to address many questions and concerns that I had. One of them was a second pair of keys that the car was missing. Sonja offered to try to contact my car’s previous owner to see if they still had it, and the very next day, I’ve got that second pair, to my complete awe! She didn’t have to do it, I’ve already bought the car, but she went above and beyond to follow-up. Thank you so much, Sonja! I hope that other people reading this will be asking for you when shopping for cars at Audi Plano - they will definitely not regret it!