Porsche Plano
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Dealership Service Review
service Rating
replaced parts did not solve problem or check to see if problem was solved.
Written byon 01/10/2023
Porsche Plano had my car for 3 weeks. The main issue I had with my car is not resolved. $11k I spent on what I thought was a solution was a missed diagnosis. Furthermore, I now have a check engine light on that was not present when I brought it in. service rep admitted to me they did not test drive the car after work was done. I feel I had been swindled out of my money.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kevin Smith on 01/12/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 249-0910 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
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