Mercedes-Benz of Plano
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Completely Ignored
Written byon 09/24/2015
My wife and I dropped in on a Saturday afternoon to inquire about trading in my BMW for a 2016 Mercedes-Benz. The receptionist did her job and greeted us. The sales staff however completely ignored us. They looked right through us as if we didn't exist. My wife felt we were being treated as if we weren't good enough to be there. After 10 minutes we left. Staying with BMW and my BMW dealorship.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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mbplano on 09/25/2015
Dealer Response
My name is Steve Sichterman and I am the Customer Experience Manager here at Mercedes Benz of Plano. The experience you are explaining is absolutely not up to our standards and we greatly apologize. Our business is built on relationships and it is clear that our opportunity at a relationship with you definitely started off on the wrong foot. We understand that your time is valuable and we apologize for having wasted your time on a Saturday. If you would be willing to give us another shot, I will make sure that you are set up with a top product specialist to guide you through your Mercedes Benz experience. Please contact me directly at (214) 547-2946. Again our most sincere apology and we yearn for another opportunity to serve you again soon.
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