All American Chevrolet of Odessa
Dealership Service Review
Bought a brand new silverado, enjoy it for about 5 months. Found out it had a leak. Took it back to the dealer, it took 2 weeks to call me back and tell me that supposedly it was fixed. Picked the vehicle and ran it through the car wash and same issue, all the water was coming inside the passenger door. Took the vehicle for the 2nd time took over 3 weeks same thing happened. 3rd time talked the service manager , sales manager and general manager, took the vehicle back a got a rental car, after 1 1/2 month truck was ready. I checked the truck and carpet was still wet, it had several scratches and the wheels felt weird when driving it. Issues where never fix.The wanted me to leave the vehicle one more time but it was already 6 months of having issues back and forth, calling, leaving messages and nothing was ever resolved so just decided to get something else since the truck was obviously not going to be fix and I was so tired of dealing with this people.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No