All American Chevrolet of Midland
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Finance Associate was HORRIBLE
Written byon 06/21/2023
Our sales associate, Marcus, was wonderful! Once we got to the finance associate’s office, the experience was horrible. The finance associate was disrespectful and made what should be an enjoyable experience, absolutely horrible. An otherwise EASY transaction was made incredibly difficult because he was insistent that we were wrong. The manager eventually came in after the finance associate stormed out of the office because we just “wouldn’t understand.” We will NOT return to this dealership for a purchase or recommend solely off of the actions of this employee.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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All American Chevrolet on 06/29/2023
Dealer Response
Thank you for taking the time to share your feedback with us, Shelby. We're glad to hear that Marcus provided you with a wonderful sales experience. However, we sincerely apologize for the negative experience you had with our finance associate. We strive to provide an enjoyable transaction for all our customers, and we are disappointed to hear that we fell short in this instance. We appreciate your feedback and will address this matter internally to ensure that it doesn't happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
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