Trophy Nissan

On September 14th, my fiance purchased a 2012 Nissan Versa from this dealership. We have regretted it since. When we test drove the car, we noticed some minor cosmestic issues which our salesman, David, promised would be fixed. These issues included replacing the windshield, a broken hub cap, and repainting the back bumper due to major scratces. He told me the service department would contact me to schedule. Two weeks went by and I NEVER heard anything. I had to call and do the legwork myself for these things to be taken care of and even then, they were not taken care of completely. We were told to wait until the plates came in which was fine. During the time for the plates to come in, we started having major vibration issues with the car. Rather than drive down there, we took the car to Nissan McKinney. It was there that we discovered a broken motor mount. According to them, it had been that way for a while. At this point, we had barely owned the car for a month. It was also at this point that we discovered that we were LIED to about the coverage we had purchased for the vehicle. We left the dealership with the understanding that we had the maintenance package. Nope, we don't. It was because of this misunderstanding that we are now responsible ourselves for replacing the cabin air filter which is FILTHY and the reason we have been smelling burning smells in the cabin. The finance manager, Mike, led us to believe and even said that we would be covered for this and basic maintenance. Yeah, that was a LIE. It was at this point that we have NO faith in the car and were ready to give it back to the dealership and take our business elsewhere but we were about to be dealt another blow. After we get the car back from having the motor mount fixed, we took the car to an independent mechanic who would have no bias towards us or Trophy Nissan. We received the report back to find that not only were we LIED to about the car's maintenance records but we also now have a rear shock joint busted and leaking fluid everywhere. The mechanic was able to verify that this wasn't something that had just happened due to the amount of crusted fluid on the joint. He suspected the break had happened at least two to three months prior which would have been before we purchased the car. We already had an appointment scheduled for November 1st to have the plates put on and the cosmetic work done. The shock joint was repaired under warranty and the windshield replaced. However, when we picked the car up today, November 2nd, we did not have the plates installed, the hub cap was still cracked, the back bumper still scratched, and now there is a HUGE DENT to the front end that WAS NOT there when we brought the car in. We went across the street and talked to David about the issues not being resolved. He proceeded to get in the car with us and have us drive around the lot looking for a Versa to take the hub cap off of...which he removed with a crow bar from a car in the back lot. He also told us that despite what was PROMISED to us, the back bumper was not a big enough issue to take care of and that the dent wasn't their problem. It was basically a big eff you, we have your money and don't care now. I know that Nissan prides itself on having certified preowned vehicles that go through a rigorous check but I think with the issues we have had we can pretty much prove that YOUR dealership did not look this car over and just threw it on the lot with no regard for customer safety. Additionally, the maintenance was not up to date as David claimed it was which was proven by the independent mechanic we had look over the car. I don't want this car AT ALL but am now stuck with it because of the dealership LYING and FALSIFYING information to get the deal done. The saddest part of all was that this was the FIRST vehicle purchase ever made by my fiance and rather than being happy we are literally counting down the days until we are not upside down on the car so that we can get rid of it. He works [non-permissible content removed] so that he can provide us with nice things and that has been marred considerably by the dealership. Believe me, if we could give the car back today we would. We will NEVER purchase another vehicle from Trophy again. Honestly, I don't think we will even purchase from Nissan again at all because of this experience.