Bob Tomes Ford

My BRAND NEW 2017 Escape Titanium has spent 110 days in the service department at Bob Tomes Ford. 84 of those days are JUST since Dec 19th. The car is STILL not fixed! Ford won't buy it back because the dealership wants to "move forward with the repair". But they have no idea how to fix it! My car has not even been touched by anyone at the dealership for OVER 14 days. How in the world is that acceptable in any way? Bob Tomes Ford has $36000 and i have nothing but stress, heartache and aggravation!