Wells Auto Group

I can NOT believe what just happened at this dealership. We were excited and ready to purchase a vehicle. BUT... We spent two hours to get to the point of... no deal at all... even AFTER negotiations and terms... after signing most documents. Why? Because they refuse to honor the word of their salesperson, who knew (and we have witnesses) that the vehicle we were purchasing had a significant coolant leak. From the start to the bitter end... it was known that the leak would be repaired before we took delivery. In the end... again, AFTER I had already signed several documents in the finance office... they decided that they would NOT fix the leak, but only “refill with coolant”... thereby not honoring their word... and then try and send us on our way. Wow. Shady. This was likely because I am a decent negotiator and then also refused to purchase their third party warranty, meaning they would not be getting that extra commission. When I refused, the finance guy’s entire demeanor changed. Sadly, the manager left the dealership during our negotiations and left the finance guy holding the deal... who proceeded to shred the documents we had already signed. WELLS AUTO GROUP: The vehicle was to be delivered on Monday or Tuesday of the following week... after the leak was repaired. YOUR representatives came up with that. Not me. We were disappointed that there was this UNDISCLOSED MAJOR PROBLEM that WE DISCOVERED... so we couldn’t drive it home for this reason and agreed to, a) have you deliver it, or b) salesperson offered to meet us halfway after the repair had been completed. Now, WHY would we not just drive it home same day if the problem was only “low coolant” and you were only going to refill it with coolant? Why would anyone agree to a deal on any vehicle... especially an intricate German engineered vehicle... knowing that the dealer expected us to buy on the spot WITH a significant coolant leak? We wouldn’t. And we didn’t. We had a two and a half hour drive home after this disaster. Plenty time to consider... 1) What if I were not an intelligent and informed buyer? 2) At what point did the dealership REALLY decide to be dishonorable? Before or after we showed photos of how significant the coolant leak is? Before or after we declined the warranty add-on of over $5k? 3) How many others have you sold a vehicle to KNOWING of significant problems? 4) How far down I-35 in the middle of the dark evening would we have driven before the vehicle completely stopped due to your negligence? 5) How many other customers will actually suffer the fate we would have... when the vehicle would surely have finally stopped on the side of the highway, dead due to an undisclosed major mechanical issue? 6) Does anyone in charge of this dealership have any integrity? Buyer beware.