Wells Auto Group
Dealership Sales Review
Purchased May 11, 2018 what was to be my DREAM CAR for my 50th BIRTHDAY. Two weeks in the check engine light comes on, I call Wells Auto and spoke with Finance Manager (Frank) who agreed to the repairs for a TUNE-UP totaling 300.00 plus. Now you would think they would have done this before placing the car for sale along with an OIL CHANGE. Because just 1 week later another light comes on for LOW OIL/OIL CHANGE, I didn't bother worrying Wells Auto (Frank) because at this point I didn't want to appear to come across as petty/worrisome buyer. I have had this car little over 2 months the CHECK ENGINE LIGHT has returned, this time it's the FUEL PUMP totaling $1976.00, I call Wells Auto (Frank) and I'm basically told if we repair every car returned within 2 months we would be out of business, but I will pass the message on to the owners. No return call nor a response to my site message to Wells Auto Group. What I have learned since buying this Porsche Panamera is the a DIAGNOSTIC CHECK can be given and the readings can be re-set to appear the car has no issues. Hmmmmmm, could it be I was sold a car that I have driven only on the weekends (PLEASURE CAR) since I've taken ownership and less than 900 miles... This was to be my DREAM CAR and I appeared very nervous upon delivery of vehicle and (Frank) said to me "Don't Worry You're Getting A Good Car", him saying that SOLD ME and I felt confident with my purchase. Although the car is beautiful with very low miles it has been nothing shy of GOOD to me. I have spent restless nights and worry since taken the first CHECK ENGINE LIGHT appeared and now I'm at a 3rd with NO HELP from Well Auto Group (Frank/The Owners). My suggestion to any BUYER (S) take any HIGH MAINTENANCE car in to “your” trusted mechanic for a true diagnostic reading to avoid this nightmare. The world of a safe car buying NO LONGER EXIST, folks seem to be in the business for themselves. I have to wonder if this had happen to him (Frank) what his take would be if he was forced to shell out more money for a car he has just purchased. #notGOODBUSINESSPRACTICE
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes