Brandon Tomes Subaru

I did all my research and knew exactly what I wanted to pay, what my trade in was worth and what features I wanted. I was able to negotiate most of the deal via email, and during a test drive (to be sure) I gave them the detail on my trade in, so they included a quote based on the description of the car. I did not lie about the condition of my trade and they offered me $3K when sending me my pricing options. When we brought the car in, they tried to change the deal. Oh, we didn't know it was a standard. Yes, you did. I told you it was. Oh, well we didn't know it had been in one accident (throws car fax report on desk). Actually, I told you about that too and I can show you the insurance claim and the invoices that show it was fully repaired...7 years ago! Oh, well, it has some cosmetic scratches in the paint. It's 10 years old. The scratches in the paint are minor and only visible when you get really close. We almost walked, but they finally backed down. During the purchase process, it was made clear the car was for me...the wife. However, they have directed ALL correspondence, phone calls, email, direct mail, etc. to my husband. Every call he tells them, talk to my wife. Nothing changes. Sorry, but I find that very rude and not very customer friendly or focused. My husband doesn't drive the car, he is only on the title because we like to keep all our property in both names. But they cannot seem to grasp the concept that a married woman might be the primary contact. Truly frustrating. The final nail in the coffin for me is their service hours. Only weekdays, only during regular working hours. On Saturday, it's by appointment only and must be an "emergency"...otherwise they will only see you on a weekday. Not very customer focused at all. I cannot recommend this dealership. I LOVE my Subaru Outback, but I do not like this dealership.