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Gene Messer Hyundai

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Gene Messer Hyundai
4025 W Loop 289, Lubbock, TX 79407 (map)
Today 8:30 AM - 7:30 PM
Sales Rating
5 out of 5 stars (20)
Recommend:
Yes (6) No (0)
Service Rating
3.82 out of 5 stars (28)
Recommend:
Yes (16) No (6)
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Dealership Service Review

1 out of 5 starsservice Rating
Very very RUDE
Written by Becky Price on 01/14/2024
I virtually never give reviews but I had to this time. Firstly, they are highly unorganized!!! Secondly, Victoria was extremely rude and had a horrible attitude. I understand they were busy but I it's no excuse to treat people like that. However, everyone else was nice. Please note, this was the service department. When I dealt with the sales department I had a wonderful experience but I will not be back to this location to get my vehicle serviced.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Kathryn Glenn on 04/05/2024
Dealer Response
Becky, Thank you for your review. I apologize for the delay in my response and any inconvenience caused. Your feedback is valuable to us and we will work to prevent similar issues in the future. If you need any further assistance, please contact me via email. Thank you for bringing this matter to our attention. Brendan Cimino General Manager bcimino@GeneMesser.com
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