Gene Messer Hyundai
Back to Service Reviews
Dealership Service Review
service Rating
Poor communication/ customer service
Written byon 12/14/2023
The dealer took a month to replace my fuel tank. They had my car from Nov 9th til Dec 12th. The communication from the dealership was almost nonexistent. I had to call, or text to get any information. The service tech that I was working with left, and failed to order the parts to fix my car. No one bothered to follow up, or contact me when he left. I called, and the young lady who took over my repair ticket wasn’t even aware that the parts were never ordered. Service manager is new to the dealership, but my experience there is so bad that I’m considering selling the car just so I won’t have to deal with them in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No