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Scoggin-Dickey Buick Chevrolet


5901 Spur 327, Lubbock, TX 79424 (map)
Today 8:00 AM - 8:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Can't get it right!
Written by CESEATON on 05/01/2025

I brought my vehicle in because the app said that there was an issue with my thermostat sensor. We live an hour away, so my wife and I had to drive two vehicles to Lubbock, leave the vehicle with the faulty sensor for a week, and then drive back to pick it up. The dealership said that the sensor replacement was under warranty, but they had to order the part, which prolonged the process. Supposedly, it was replaced, and we took the vehicle back home. Now, one week later, the error light is back on, and the app says that the vehicle has the exact same issue. Give me a break! Do it right the first time. Now we'll have to make the one-hour trip again and leave the vehicle for a few more days for them to "fix" the problem. Completely unsatisfactory!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Scoggin Dickey Chevrolet Buick on 05/02/2025
Dealer Response
Thank you for sharing your experience with us. We understand how frustrating it can be to face repeated issues, especially after the inconvenience of traveling to Scoggin Dickey Chevrolet Buick. Your concerns regarding the thermostat sensor are taken seriously, and we appreciate your feedback. Please consider reaching out to us directly so we can discuss this further. Your satisfaction is important to us. Thank you for your understanding. Sincerely, Brett Birdsinger, bbirdsinger@scoggindickey.com (806) 798-4000
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