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Scoggin-Dickey Buick Chevrolet


5901 Spur 327, Lubbock, TX 79424 (map)
Today 8:00 AM - 8:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Unresolved Issues / 3rd times the charm right??
Written by mrsjohnson on 09/21/2023

I took my car in with 2 specific issues. One issue seems like it may be resolved but honestly I haven't had my car back long enough to be certain. I got the car back for the first time on 9/15/2023. My issues included AC and steering. The AC issues seem resolved. The steering issues are not. I drove the car a total of 4 miles and the steering issue was still there and a new issue related to the Stabilitrak was present. I returned the car immediately to the shop after hours that evening. I called on Monday and spoke to the Service Manager who said he would be the contact on it and get the Foreman to look at it. They came back VIA a service writer saying a sensor was out and they would be charging me even more for the repairs. We agreed on a more fair cost seeing as how they had already said all issues resolved for almost $740. I never heard from the manager or foreman to this point. I went to pick up my car on 9/20/2023 paying an additional near $160. I drove away and the steering issue persisted. Went back in and spoke with the service writer who argued that it was fixed. I demanded someone ride with me. Foreman rode with me and witnessed the steering issue. The car was left for a third time since 9/11/2023. The service to the vehicle has been beyond unacceptable as well as the customer service. When I am back in within 24 hours with the same issue I expect contact from Managers and Foreman ONLY. Now that it is the THIRD go it is expected even more. I went to this shop because they are certified with Buick and the Buick company said they were the recommended in my area. I am incredibly unsatisfied.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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mrsjohnson on 10/18/2023
I would like to update add to or edit, per say, this review. After another 10 or so days I got my car back for the final time and all issues were resolved with no additional charges. I will also mention that I have now spoken with 2 other individuals who had similar issues with the service dept. at Scoggin Dickey. They too seemingly were forced to replace the battery being told it would resolve all issues and it ended up being a very similar fiasco as I was in. I do greatly appreciate the service I received in response to this review but it did take making this review and making my husband the primary contact on the issue to actually get to this point. In the future I will do everything in my power to find an alternate route or different Buick certified service for my issues.
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Scoggin Dickey Chevrolet Buick on 09/22/2023
Dealer Response
I have appreciated the opportunity to learn about your recent experiences with our service department. It seems we have fallen short during our time with your car. I would like to continue discussing what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Brett Birdsinger, bbirdsinger@scoggindickey.com (806) 798-4000
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