Scoggin-Dickey Buick Chevrolet
Dealership Service Review
I took my car in with 2 specific issues. One issue seems like it may be resolved but honestly I haven't had my car back long enough to be certain. I got the car back for the first time on 9/15/2023. My issues included AC and steering. The AC issues seem resolved. The steering issues are not. I drove the car a total of 4 miles and the steering issue was still there and a new issue related to the Stabilitrak was present. I returned the car immediately to the shop after hours that evening. I called on Monday and spoke to the Service Manager who said he would be the contact on it and get the Foreman to look at it. They came back VIA a service writer saying a sensor was out and they would be charging me even more for the repairs. We agreed on a more fair cost seeing as how they had already said all issues resolved for almost $740. I never heard from the manager or foreman to this point. I went to pick up my car on 9/20/2023 paying an additional near $160. I drove away and the steering issue persisted. Went back in and spoke with the service writer who argued that it was fixed. I demanded someone ride with me. Foreman rode with me and witnessed the steering issue. The car was left for a third time since 9/11/2023. The service to the vehicle has been beyond unacceptable as well as the customer service. When I am back in within 24 hours with the same issue I expect contact from Managers and Foreman ONLY. Now that it is the THIRD go it is expected even more. I went to this shop because they are certified with Buick and the Buick company said they were the recommended in my area. I am incredibly unsatisfied.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No