Scoggin-Dickey Buick Chevrolet
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Dealership Service Review
service Rating
Repeat unresolved visits
Written byon 02/20/2023
Vehicle is only 2 yrs old. The front camera quit. Took it for diagnosis, part was ordered, brought it back 2 weeks later and they had ordered the wrong part. They kept my vehicle for over 24 hours before realizing the error. Another part was ordered. Waiting another 2 weeks to take it back. We are never greeted when pulling into service, we have to locate an office with someone to help us even though they plainly see us pulling the vehicle in because the office walls are clear windows. We just don’t feel like they enjoy their jobs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Scoggin Dickey Chevrolet Buick on 02/22/2023
Dealer Response
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Scoggin Dickey Chevrolet Buick does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience.
Sincerely,
Jim Keesee; jkeesee@scoggindickey.com; (806) 798-4000
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