Randall Reed's Planet Ford
Dealership Sales Review
I bought a truck from this dealer on a Saturday in August. I had visited the dealership several times and finally decided on a truck, only they did not have the execat color and needed to order it. They gave me what I wanted for my trade in, and though we haggled for a while, I felt like I was getting a fair deal. I signed everything you sign when you buy and finance a truck, and was told to expect delivery the following Tuesday. As of 5:00 pm on Tuesday, I had not recieved a call so I began to call. When the salesman finnally returned my call, he explained that they had sold the truck they ahd ordered and did not have a suitable replacement for the price we had agreed on. I was clearly made and headed to the dealership. At the dealership, the new car and truck manager came out to explain that everything was still fine but I needed to pick a different color.... long story short I stay up there 2 more hours and left with their word that we had a few to choose form that we could lock up within business hours the following day. The following day they call me with a truck---- but a big catch... they wanted $1,800 more AND the truck they were offering had a $750.00 cheaper MSRP. They said they mis-appraised my trade in STAY AWAY FROM THESE PEOPLE! I have bought a lot of cars and trucks, and visited a lot of dealerships. There are some dealerships you just cant get a deal with- but they are still good people...that was not the case here. The people I dealt with at Planet Ford are the most dishonest people I have ever delt with in the car business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No