Randall Reed's Planet Ford

Our bad credit put us in a lower position to purchase a vehicle but we felt like we had a chance with Planet Ford's Pre Owned special Finance dept. At times we felt like we were being over looked but with determination and keeping options open, we felt like we could be successful in getting a deal. Ben worked hard and we know he did but on the day of the deal, we felt forgotten because the follow up calls were made by us and not the salesperson. We came to realize that he was very busy selling cars that day and could not call us as we may have wanted. We just wanted to be kept in the loop on whether or not we had a new car. My wife was disappointed in that because she thought that we had made a connection on our previous visit, since we had spent all day with him. With no calls, she and I both had already thought that the deal was dead and was ready to just be let down again. But he and the sales manager got it done for us and we were overall happy in the end. Thanks to all, that had something to do with getting us this vehicle. Stuart was great, we would love to work with him again. He was very patient and understanding, an asset to the dealership. He was like an excellent closer. So in the end I want to apologize for our mixed emotions while working with Ben on that day. We were excited but really did not show it because of what had occurred above. That was not fair to Ben but still it was just hard for us to quickly get over not being called. We do want to thank him for his efforts. For we know that our credit situation and down payment amount limited him with various options. The next time we come, we will be more prepared. We hope that we can come back in a year and make another purchase with you guys. Only this time I want to buy a Beautiful F150 truck!! That is what I hope to get on my next visit. Thanks again and have a great Holiday