Randall Reed's Planet Ford

DO NOT DO BUSINESS WITH RIPOFF RANDALL REED PLANET DEALERSHIPS.....[violative content deleted] All good reviews reviews are written by the employees and their family members amd/or just made up. DO NOT GET RIPPED OFF....YOU HAVE BEEN WARNED Randall Reed Planet Dealerships will not stick to the deals they agree to and will try to slip in hidden charges. Mr. Cramer (MANAGER), 11-29-2011 Your employees do not stick to there agreements. I drove 100 miles all the way from Katy to your Humble store only to not be told the truth and almost paid a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. The bad sales people are Musa Zayid, Kirk Dudley, someone named Zach(played like he was a sales manager) and one of your managers...maybe Billy Harvey(not sure) ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad salesmen above swore to me, on the phone, before I drove 100 miles that we had a deal and that there would be no further price discussion. Before I went to the dealership, I called the main number after Musa Zayid said it was a deal at $18890, and he agreed he would include the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal. Musa Zayid put someone on the line who said he was the sales manager ( most likely Zach) and he confirmed the deal. When I got there and sat down with Dudley, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651(should have been closer to $1487), and wanted me to sign a blank piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said "That was the deal" I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to add on and hide the additional $1164 saying it was standard fees!! Shame on Randall Reed Ford in Humble Texas. This is their work culture of trying to slip in hidden charges. They had no intention of doing the deal they agreed to before I ever left home. I talked to the Manager the next day and he agreed they have problems. They cannot meet their sales quotas because customers that are paying attention are wise to their inflating the drive out final cost and walk away. Do not be one of their victims. All their dealerships in the Greater Metro Houston area have horrible reviews all over the internet. Do yourself a favor and do not waste your time at Randall Reed car dealerships....this has been going on for at least a decade and hasn't changed in 2011.