Randall Reed's Planet Ford

I’ve been looking for a used vehicle now for a few months. I want to buy something I can make tactical looking, but still want it to be pretty nice on the inside. So I wanted to test drive a Land Rover, a Range Rover, and possibly a Toyota 4runner. After searching the Internet, I saw that Randall Reed Ford had a Range Rover among their used vehicles. So I called there to make sure it was there before I drove over there. A gentleman named, Chase answered the phone. Chase assured me it was there and asked me when I would like to come out and test drive it. I’m told him I would be there in about an hour. I pulled up almost exactly an hour later, and Chase was standing out front right next to the Range Rover. I got out of my vehicle and asked if his name is Chase, and it was. He had the car up front and ready for me to test drive a soon as I pulled up. He’s in hand. And less than five minutes I was test driving a vehicle. I realized after being in it, it wasn’t exactly what I was looking for..... When I pulled back in, I noticed a used four runner sitting there. I asked him if I could drive that. He replied, “Sure!”, and in less than five minutes from then, I was test driving the 4runner! I liked it better than the range rover, but still wasn’t “feeling it”. I showed him a picture of a really cool looking FJ cruiser that I loved! It was all black and very tactical looking… I told him I wanted something that Clild be made to look something like that, but with nicer amenities on the inside… He understood exactly what I was looking for. He searched the other lots for land rovers and FJ cruisers with no avail.... But during the test drives and while looking up the other vehicles, The conversation was very pleasant. Not pushy at all! First time I have ever experienced that on a used car sales lot… Even on a new car sales lot! And I have been to a lot of car lots in my years! My husband gets a different car every three years or so, and I usually am with him when he’s shopping for them. I threw a lot of questions chases way. If he didn’t have an answer, he looked it up to give me the correct one. Another thing that I highly respect.....Not just giving an answer just to give one! It’s hard to teach people NOT to do that as I have discovered over the many years of working in customer service. I’ve been to several other used car sales lots in the past month or so. I really hope he finds what I’m looking for as I would love for him to have my business and get the credit. He is actually the same age as my daughter as I found out from talking to him. So all you “seasoned salesman” there, please don’t ruin him! Or I should say, please don’t try to ruin him. Take notes from the young guy! :) he’s doing it right! Now my small gripe: There was another guy there that tried to step in towards the end as I was about to leave. He asked Chase what was going on with the progress, and then basically escorted me to one of the offices to where he could try to look up vehicles and find something that I would like… *sigh*..... I told him that Chase already looked, and that he knew what I was looking for, and he didn’t find anything. So he said he was going to look… I thought that was pretty unprofessional and particularly rude. It’s basically like him stating that he didn’t think Chase could do the job…So this guy tried throwing all these other cars out that would actually wind up looking like a monster truck more then tactical… I told him that’s not what I was looking for. He still persisted… Being pretty pushy about it..... I mean, I know that’s their job to sell cars, and I’m sure he meant well… He seemed very nice, but I still think it was pretty rude in general. Not the way I like to do business. After wasting about 20 minutes of my time trying to find something that wasn’t there, I got up to leave. Chase walked me out. He told me he would keep his eye out and let me know if he finds any of the vehicles I am looking for. I really do wish all car salesman will take the same approach to the whole ordeal as he did. That’s the kind of customer service that makes people want to come back. Kudos Chase!