Randall Reed's Planet Ford
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Dealership Sales Review
sales Rating
Terrible Customer Service
Written byon 01/11/2009
Advertisments are a scam. Would not listen to what was asked. Would not acknowledge my concerns. Extremely pushy and annoying. Director (RUBEN) did not help the situation, just tried to cover up for the salesman (SAMMY). I Had to continuously repeat myself. Treated me like I wouldn't know any better than to believe their every word. Would surely not recommend this dealership to anyone. Advise: Be informed on as much as possible before walking into a dealership, it will let you have the upper hand.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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g711 on 12/06/2010
Ruben must have either been posing as the director or he has been demoted since then. When we went to Planet Ford on I-45 in Dec. of 2009 he was working as a salesperson. We went to look at an 02 lincoln ls that was on Planet Ford's website. We called ahead of time to make sure the car was still there. When we got to the dealership Ruben told us that the person we had talked to on the phone was busy, but he could help us. He also informed us that the car we were looking for had been sold that morning, and asked if there were any other cars that we might be interested in looking at. We told him the other makes and models of cars, and price range that we were interested in. He then spent about two hours showing us what we didn't want at prices well above our price range. This comment should not be considered a hit just on Ruben because we've gone to this dealership before looking for a used car and got the same results.
A big waste of time looking at cars we did not want to pay for.
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