Sterling Mccall Buick GMC
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Dealership Service Review
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Oil Change
Written byon 01/12/2024
Scheduled an oil change service in advance as a wait on vehicle customer. Note, the point of scheduling in advabce is for the wait to be shorter. The day of service I waited for over two hours and noone updated me on my vehicle as I waited in the lobby. Had to go look for the representative to ask what was taking so long. Turns out they were backed up on the car wash. Ended up returning my truck dirty after a long wait. If I hadn't gone up to ask, I would have probably waited another hour just for the car wash they offer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 04/03/2024
Dealer Response
Thank you for your feedback about this inconvenience you experienced and the long wait time to have your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Kimono Cooper, General Manager
kcooper@sterlingmccallbuick.com
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