Sterling Mccall Buick GMC
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2023 used Dodge purchase
Written by 12/13/2023
onTraded in a truck for a used 2023 dodge. Informed dealer that there was another dodge same year that I was looking at at another dealership. Informed them that I didn’t want an extended warranty since there was one that was cheaper and also that factory warranty on vehicle was still good for another 10k miles and 3 years and that I work offshore and truck would sit for 9 months out of the year. Found out after purchase that they charged me over 10k in extended warranties and never asked if I would like to add it even after telling them I didn’t want extended warranty. I understand car market it slow and dealer makes the most of there money on extended warranties now but just be honest and not try to sneak warranties in. Just bad customer service and trust is lost.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No