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Sterling McCall Lexus


10025 Southwest Fwy, Houston, TX 77074 (map)
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Dealership Service Review

5 out of 5 starsservice Rating
Josh Garcia you rock!!!’
Written by T. White on 05/05/2024

Upon arrival I was seen almost immediately; no complaints there. My car was inspected and they placed me in a very nice rental( I swear they do that on purpose) teehee. I was texted and sent a video of the technician explaining what was going on with my car, this is so important and I love that they do this, an excellent honesty policy. When I returned, Josh greeted me and he went over all my options. I wasn’t treated like a cash cow, he explained financial options as well. He was extremely knowledgable about my car, I felt very confident in his abilities. I walked away a very happy customer and will be returning again. Please don’t wait too late, your car deserves a check up as often as you do.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Sara Thurston on 05/07/2024
Dealer Response
We are thrilled you had a great experience at Sterling McCall Lexus with Josh! Being promptly seen, receiving thorough explanations, and feeling confident in your service advisor's abilities are all key to a positive experience. It's great that we prioritize transparency and communication with customers.
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