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Sterling McCall Lexus


10025 Southwest Fwy, Houston, TX 77074 (map)
Today 8:30 AM - 7:30 PM
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Dealership Service Review

1 out of 5 starsservice Rating
They try to SCAM me from the beginning!!
Written by Cat2222 on 03/23/2024

Came in for oil change. Our advisor said “I see you haven’t had an oil change for years” if he checked my windshield sticker and carfax I just had an oil change 3000 miles ago. They saw my coolant was empty so they recommended that I replace my water pump for $1,300. They also recommended a bunch of other services that they said that was “necessary” but if they just check carfax, all most of the items was serviced months ago. Anyways long story short, since my coolant supposedly had a leak and it was empty. I asked them if they could fill it up for me. They told me I can buy a gallon at the service desk and fill it up myself. I will never go to this place again. All they do is try to scam female drivers.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Kathryn Glenn on 04/03/2024
Dealer Response
Cat2222, Thank you for sharing your comments. I’m sorry to read that you were unhappy with our dealership. I would like to find out more about your experience and review our vehicle inspection report for your vehicle. Please contact me at 713-995-2621 and I will do my best to resolve the issue. Larry Miller Service Director lmiller@smlexus.com
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Laura Villalobos on 03/27/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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