Sterling McCall Acura
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Dealership Service Review
service Rating
Unsatisfied with how my car was handled
Written byon 04/05/2024
Check in process and updates were good. But i brought my caar which had battery issue, was kept on idling and engine was not turned off when I picked up my car. I am very concerned this new battery got damaged. Left like that for 90 min. No cost for me for tow and battery exchange but i was not offered to have my car to drop off at work or have pick up which they have at other Acura.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Kathryn Glenn on 04/08/2024
Dealer Response
Thank you for your feedback about this, and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation.
Valerian Kuznetzov
General Manager
val@sterlingmccallacura.com
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