Russell & Smith Honda

My daughter moved to Houston in June of last year after having leased a new Honda Civic from a local dealer near our home in Pennsylvania. I drove with her to Houston (1500+ miles in 3 days!) to help her get settled in before starting her new teaching job. One of the first things we did in Houston was go introduce her to the folks at Russell & Smith so that she had some personal contact for future service needs, or in case she ever needed emergency assistance. Well, that day came on December 11th, when she had a blowout on her way to work and hit a curb, destroying her tire and damaging the rim. While she was able to get some help putting the spare tire on, she knew that the spare could only be used for a very limited time and was not recommended for highway speeds, so that meant getting the tire and wheel replaced right away. I called R&S Service to see what they could do and was connected to Matt Lawrence. Matt immediately understood the urgency of the situation and empathized with a concerned father 1500 miles away that needed to get his daughter's car back to a safe condition. Matt arranged for the repairs to be done that very evening and personally coordinated the whole process from the minute my daughter drove in until all the repairs (and even an oil change) were completed. He kept me informed all along the way and made sure everything was in proper order before she drove away. I cannot say enough about Matt's commitment to making sure my daughter's car (and my peace of mind) were fully restored before he left that night. His personal attention and genuine concern was sincere and so rarely seen these days that I had to make sure he was recognized for his exceptional effort. I made a point to contact the Manager of the Service Department to share this story and state my appreciation for all Matt did to help my daughter. Matt is the kind of employee any company would be fortunate to have, but I'm glad he is at R&S should we ever need him again!