Russell & Smith Honda

I needed two new keys, because the plastic bodies were cracking (they're the type with the door clickers in the key body). Simple, right? The service writer quoted $275 (which is actually less than I expected), and said it would take an hour, maybe an hour and ten minutes, because they were really busy. I waited an hour, and he came to me and said he would go find out the status. Fifteen minutes later, he asked if I wanted a #1 key and a #2 key, or two #1 keys. I wanted a #1 and a #2, but twenty minutes after that, he said they were out of #2 key blanks and asked if I wanted one #1 key or two #1 keys. I said two #1 keys. Fifteen minutes after that, he came back to me and said they only had one key blank in stock, and they would be starting very soon. I told him I was running out of time, and I needed to leave very soon. He responded that they were about to start. Fifteen minutes after that, I went back to him and said I needed to leave immediately. At that time, he told me my car was under recall for the air bag inflator, and the parts were in stock to take care of it. I reiterated that I had no time, and he asked me to sign a waiver that said he had offered to address the recall and I had refused. I did not sign the waiver, and I asked for my car so I could go. He disappeared into the shop. I went to the shop door (customers are generally not allowed in shop areas, so I stayed outside the door) and told him again that I needed to leave immediately. He said they were about to start programming the key and it would take a few minutes. I really had to go, and I yelled at the service writer and the technician to stop what they were doing and give me my car so I could leave. I yelled repeatedly, "I have to leave NOW!" and they finally pulled my car out of the shop, breaking my old (already cracked) key in the process. It should have been so simple. They should have checked the parts as soon as they go the car, and let me know how long it would take to get a #2 key blank from the distributor or from another location, and I could have chosen to wait, come back, or settle for a single #1 key and come back another day for the #2 key. Instead, I waited 2-1/2 hours and ended up with nothing.