Russell & Smith Honda
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Dealership Sales Review
sales Rating
Good experience
Written byon 01/17/2013
updated 06/10/2025
Purchased a new sedan recently. The "internet quote" was about $1000 less than other local dealers and a fair price was offered for my trade-in, meeting Edmund's local estimate. The only near glitch was the "mandatory options" installed on all new cars here, which elevated the alleged "drive out" quote. I simply and firmly declined to pay that and the deal progressed with no other issues. And yes, I would recommend, and would return to, this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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rshonda on 01/18/2013
Dealer Response
Thank you so much for leaving us this great review!
I apologize for the inconvenience you encountered with the vehicles installed options, but I am pleased to hear that our team was able to help you with coming to an acceptable agreement and sending you home with your new car.
We work hard to provide all of our customers with outstanding service and it's great to learn that our team was able to show you what Russell & Smith Honda is truly about.
Thank you for choosing our dealership to assist with your car-buying experience and be sure to check us out on Twitter and Facebook for access to our exclusive specials!
Sincerely,
Katie Smith Internet Manager
ksmith@russellsmith.com
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