Russell & Smith Honda
Dealership Sales Review
I went to this dealership and test drove a vehicle. I was interested in purchasing it, so we went inside and I spent about 45 minutes filling out paperwork and providing the information and documents that they needed. I then wait around for 2 or so hours until they finally get to the point of sending everything over to the finance department. After coming back and providing some numbers that I wasn't happy with, I asked to speak with the used car manager. At this point, it was after 9pm, which is when they close, and I was speaking with the used car sales manager and discussing my options. As I'm looking over the paper they gave me with pricing, used car value, etc. the manager looks at his watch and says "It's late. We all have families to go home to. If you're not okay with these numbers, then we're not going to make a deal and you're just wasting everyone's time." I didn't know how to respond to this. I've never been told that I'm "wasting everyone's time" by taking a moment to consider whether or not I want to spend $25,000+ of my hard earned money. So I just gathered my things and left, but not before the manager added "If you change your mind, call us tomorrow"... So, If you're reading this and considering whether or not to go to Russell & Smith Honda, I say go for it... if you're willing to just accept whatever offer/numbers they put in front of you. But if you're like me and prefer to take a few minutes to think before signing away thousands of your dollars, just know that you'll be a terrible inconvenience to the busy staff there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No