Russell & Smith Honda

This was literally the worst new-car buying experience I have ever had. This dealership is incompetent and dishonest. When we went to pick up our car, we found a minor cosmetic defect. They switched out the car, but they didn't switch the VIN on the paperwork., so we had to come back in to re-do the paperwork. We were assured that the only difference in the paperwork was the new VIN. Well, they lied. When they re-did it, it was with a higher price: $4000 higher. We didn't notice this in the ream of paper because why would this have changed? Then, the first payment bill came with a much larger amount. Because we were about to go out of town, we just paid the higher amount, and then dealt with it when we came back. Obviously we were more than a little unhappy. We went to the dealership and the manager promised us he would make it right, but he couldn't fix it right then. So we had to leave, and come back another time, but he assured us that he would be able to get it back to the original payment. Well, they didn't "make it right." They credited us the amount back as principal on the loan, but it didn't change our payment amount to the original payment. Yes, we'll pay off the loan faster, but we are not paying the amount we originally signed for. So, they screwed things up multiple time (incompetent) and then lied about their ability to fix it (dishonest). Will never buy another vehicle from this dealer again, and would advise anyone to avoid them like the plague.