Russell & Smith Honda

After making a trip to their lot, and then making several calls and negotiations over the phone on a car we came to AND agreed on a price. The words - "You have a deal" were spoken. Now in my mind, when you agree on a price and they tell you that you have a deal, that means you have a deal. Apparently, in their eyes it is quite different. We were told the deal would be good through the end of the night, which was fine with us, we were about to get in the car to drive over there. 10 minutes later we get a call back stating that they were not aware that they had been talking with someone else about the same vehicle and now it was going to be a first come first serve basis. Not only that, the other people only live 15 min away so good luck. We lived 45 min away, and they knew that because we had been there 2 days before looking at multiple cars on the lot. In my eyes, that is not the proper way to do business. If you work on a first come first serve basis that needs to be presented UP FRONT! Never once during our several calls that we made back and forth was that ever mentioned, nor did they monition that someone else was interested in this same vehicle. It was only mentioned after we had agreed on a price and a deal was made and we were on our way with a check in hand.