Momentum Volkswagen

Overall, a very good experience. They had a good inventory of vehicles, I had a nice test drive and selected what I wanted. No pressure or hassle. When they presented an offer to me it was actually very fair. I pushed for a better deal and they made it even better. The sales rep was good, the finance person was okay, and the sales manager was excellent, and even remembered my name when I returned a few weeks later to have my license plates fitted. My only complaint was that the process took a little too long, but then it was a weekend, and they had to grab the vehicle from their sister dealer across town. I suspect if I had been less picky on the color and chose a vehicle from their stock it would have been quicker. Bottom line is that buying a car can be a pain in the butt. The silly games, the tricks they try to use to rip you off. But I didn't feel like they were playing games at all. Which either means they were not, or their games were so cunning I couldn't detect them! Seriously though, I've bought a lot of new cars, and this experience was easy and hassle free. They gave me a very fair price for my trade (higher than KBB or Black Book said it was worth). They didn't even play that game where they criticize the trade and make excuses as to why they can't pay very much for it. They offered me a fair trade in price, and even bumped it up some more when I asked them to. As to the new car, it was perfectly detailed, looked amazing, still is amazing, and I got it for a very fair price too. When I went back some weeks later to have the license plates put on, everything was no hassle, polite and with attention to detail, even down to very carefully putting my window tag on so that it lined up perfectly with the state inspection sticker. It's a smooth and polished operation, and they actually seem to care about providing a good experience. Based on my experience, I would certainly shop there again or recommend the dealership to others. If only buying a car was always this straightforward.