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Mac Haik Dodge Chrysler Jeep Ram


11000 North Fwy, Houston, TX 77037 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

3 out of 5 starssales Rating
Unsure of whether to recommend
Written by hi_there3 on 08/31/2015

I recently went through this dealership to purchase a used vehicle. I needed to replace my own vehicle, which was starting to overheat. They sold me a car within my budget that had low mileage at a great price. The salesman was very nice and didn’t high-pressure sell anything to me. He just wanted to make sure I was happy with the car I bought. I thought I got a deal. Then I started having issues with the vehicle. First, it overheated the day after I brought it home from the dealership. Had to go to two dealership service departments before someone would look at it to diagnose the issue. Turns out it was clogged with mud. I had to pay out of pocket to have it cleaned, but I was reimbursed by the dealer. Then the tire sensor goes off. Turns out a tire was low. I thought it had a hole, so I removed the tire. The lug nuts wouldn't go back on and the posts were rusted all over. Had to be towed to a service station. Started seeing signs of water damage, which the dealership claimed wasn't true. Carfax came back clean. Perhaps someone at the auction was underhanded with the dealer, but I returned the car that day. I did get a little flack at first, but I didn’t have a sales contract in place. The deal had never gone through with financing at all. The only thing that saved me!!! They sold my old car, so I got a check instead. Just glad it’s over. Going to get a vehicle somewhere else. I wouldn’t say don ‘t go there. They obviously do a lot of business, so people are fairly happy with what they buy. I just didn’t have a fantastic experience this time. Give them a try? Hopefully, you will favor better than I did.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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cmurfmmg on 09/02/2015
Dealer Response
We are deeply disappointed to hear about your car troubles after purchasing your vehicle. We do appreciate you taking the time to leave us your feedback, and are glad to hear your experience with our sales associate was pleasant.
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