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Gillman Subaru


10565 W Sam Houston Pkwy S, Houston, TX 77099 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Bait amd Switch
Written by texascarbuye on 06/10/2016

They gave me a price on a car shown on their inventory website, and confirmed by email the afternoon before that the car was in fact available. The next morning, I drove more than an hour to the dealer to buy the car. Upon arrival, they said the car had been sold a week ago, but they could get me an identical car in a few days for an $1,300 above the price they had quoted. It seemed unlikely I wanted to do business with them, but I really wanted the car. They said I could think about it, and if I decided to take it I could call and give them a deposit over the phone, then pay the balance when I picked it up - BUT they would not provide any paperwork at all on what I was putting a deposit on, or when the car I was buying would be available. Needless to say, I will not be doing business with Gilman.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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gillman6 on 06/13/2016
Dealer Response
Hello. I am disappointed to hear about your recent experience. If you will give me a chance, I'd like to hear more information about this matter. Will you please contact me at your earliest convenience so that we may further discuss this matter? I hope to hear from you soon. Best, Eliel Ramirez General Manager gillmanreviews@gmail.com
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