Gillman Subaru

I went into the dealership (Gillman Subaru Southwest) on 10/21/2015 to test drive and purchase a certified preowned 2015 WRX. I had my own financing and a check for the amount of the vehicle. While there I was told the dealership (through Subaru) could get me a better offer on my financing and was asked if I would let them try. I agreed and they came back with a better offer on financing. Everything seemed good at this point. Everything agreed, paperwork signed, $2000 down payment and drove away in my new car believing that the deal was finalized. 5 days before my first payment was due, I called the dealership as I had not received any paperwork from the bank. I was told that the original deal had fallen through and that I would require a new finance deal! I asked why had this not been brought to my attention sooner and why did I have to contact them about it. I feel that I should have been informed of this as soon as the dealership knew about it! I should not have had to contact the dealership to find out this information. In speaking to the General Manager I was told that they would need to take the car back if they couldn't obtain a new financing deal. I was devastated at the thought of losing the car and it caused me a lot stress and anxiety as I would be without transport. At every step to this point I was the one who had to make contact. I was PROMISED multiple times that they would call me and give me an update on the situation. These phone calls never came and I had to call them every time! This in itself is an example of terrible customer service. I went back into the dealership as they had a new finance offer for me. It was at a higher interest rate at an extra $50/month over the original agreement that had been signed by both parties. I later found out that I also had a further 20 hits on my credit report!! I agreed to the new offer and they washed my car and let me pick out a free accessory for the trouble they had caused. At this point everything seemed to have been worked out... Again, about 8 days before my first payment was due I had still not received any paperwork for the loan. I called the dealership and was told that they would get back to me. This call never came, I had to call them again to find out what was happening. I was told that there had been some mix-up in their accounts department and that the finance deal had not been issued to the bank. They were very vague and I was told that the person handling it wasn't available at the moment and that they would call me when they were free. I never received a call back! I decided to call the bank and they had no record of me, my SSN or the VIN number of the vehicle. I called the dealership and was told that they were taking care of it and that I should have the paperwork within a week. One week later and I still have no paperwork and the bank still have no record of me. I was told several times that Gillman would respond to my queries in a timely manner and that I would be contacted. This did not happen once! I had to call Gillman every time. This is the worst experience I have ever had in buying a car, in fact it is the worst experience I've had in buying anything! The level of customer service is atrocious and out right shocking. The fact that I have had to make contact every time to find out what is happening is beyond ridiculous!