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Gillman Honda of Houston


10595 W Sam Houston Pkwy S, Houston, TX 77099 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Never Again
Written by soonerforever1 on 06/20/2008

We purchased a Honda Pilot EX-L back in 2004 from Robert Dolittle and were ok with the transaction. Later I decided to buy an Accord from Mr. Dolittle but unfortunately could never come together on a price for a trade in. Fast forward to 3 weeks ago and now Mr. Dolittle is over all internet sales, so I begin dealing with Raymond Yu. I got an interned quote of $21800 drive out on a Civic EX-L, though they didn't have one in at the time. Mr. Yu told me that he expected one in shortly. I continued talking with Mr. Yu during the next couple of weeks , yet still no car matching what I wanted. Finally the last day that the quote Mr. Yu gave me was valid, my wife and I decided to go up and talk with him in person to find out when this "car" might come available. After spending a couple hours with Mr. Yu, he confessed that he wasn't for sure when he may get a Civic EX-L and that the price he was quoting was no longer valid (even though I had the e-mail with the quote and still being in date). I asked him why he would first not honor the price he gave me and second why he would quote a price on a car that he didn't have and had no clue as to when he might get one. He told me that the sales manager would no longer honor the price, and offered no answer to the second question. I called the sales manager as I was leaving the dealership and let him know how upset I was with what had transpired. He offered little in either locating or honoring of the price the dealership had quoted, only saying that the Civic was a very "hot car" and they were going to be asking msrp for it until further notice. I called back 2 days later after calming down to find out if there again was something that we maybe able to work out and he told me he would again check his stock and call me back in ten minutes. Well I waited until the next day and still no call back, so I called and left a message for him to call.....you can guess.....I'm still waiting for that call....anyway out of the clear blue Mr. Dolittle calls me last week and asked what had transpired, and without being vulgar or disrespectful I told him what had happened and that I didn't think I would ever buy another car from their dealership again. He told me that there must have been some misunderstanding and then.....he would check his stock and call me back in ten minutes......maybe I'm a little slow on this but again I gave him the benifit of the doubt and waited until the next day without a call....I left Mr. Dolittle a message with my number....and you guessed it, I still haven't received that call. I contacted Honda customer relations and got the standard "sorry" and they would make a report, but they had no control over how the dealerships treated customers. Let me again state that I am pro-Honda (I still own the Pilot and purchased a Honda Gold Wing and a Honda Shadow just last month) but after the treatment I received at Gillman, as well as [violative content deleted] shady tactics, I'm not sure that I will be buying another Honda anytime soon

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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