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Gillman Chrysler Jeep Dodge Ram


10585 W Sam Houston Pkwy S, Houston, TX 77099 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Deceitful, Lying, Unscrupulous Salespeople DONT GO TO GILMAN CHRYSLER JEEP
Written by jason1122 on 08/29/2014

I always enjoyed working with Gilman Family until I met Gilman Chrysler Jeep Dodge Ram. I have even purchase from Gilman before. From this day forward, I will never ever buy from Gilman Chrysler Jeep Dodge Ram. This was by far the worst experience I have ever had. I found the vehicle I liked online and went into the store to find out the salesperson knew nothing about the vehicle that I wanted. Being in sales, I would think that a salesperson needs to be well versed in their craft. Salesperson did not know what options were included and what different line models each vehicle had . Then when I wanted to talk price he gave me invoice pricing and added tax. I asked how much leeway there was between the online listed price and how much I would like to purchase today, he said let me talk to the general manager. I waited 30 minutes then I was about to head out the door and the GM went outside and as I was heading in reverse, he said what would it take for me to get you to come back in and purchase the vehicle today? I told him the price I wanted and he said "I will do it" and then we shook on the price that I said. After we were about to sign the paperwork the price was not the price he promised me. It was still marked at the internet pricing. There was no miscommunication and no misunderstanding. The GM lied, cheated, and tried to pull over one on the customer as I was going to sign on the dotted line. This type of deceitful practice really turns off the customer. Turns out he said I could never sell that vehicle for that price for you. The GM said "I just wanted to you to come back in". Back in my day a handshake would seal the deal. I guess lying and dishonesty is Gilman Chrysler Jeep Dodge Ram GM's way of doing business. I do not recommend coming here. I would not sell my vehicle here. I would not do service here. I will never ask another dealership to trade inventory even for a colored vehicle that I liked just so that they would never have business. This place needs to be shut down!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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lnmars on 08/29/2014
Dealer Response
Hello- I am very sorry to hear about the concerns that arose during your visit, especially from a repeat Gillman customer. Lying and dishonesty is not how we run our dealership and not what we want to be known for. I'd like the chance to speak with you again and serve you again. Would you please reach out to me at your earliest convenience? Thank you, Matt Chapman, General Manager of Gillman Chrysler Jeep Dodge Ram, 713.776.4900, gillmanreviews@gmail.com
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