Gillman Acura

I was back and forth between 4 or 5 stars. My experience was great and I really like Rick (I meant really because I thought to myself I would come back to him for future purchases) ....until after I drove the SUV home and discovered it's a FWD and not AWD. I was purchasing a new 2018 AWD at 1.9% interest but found out at finance that the 1.9% interest is only for 2019 models. Rick offered me a 2019 at 'slightly' higher price. Well, I thought I was purchasing an AWD as all my texts and emails were about AWD. I was my fault, I should have verified. After discovering it's a FWD, I felt so horrible and incredibly stupid because another dealership quoted me a 2019 FWD at the lower price then what I paid for at Gillman but I wasn't interested since I was looking for an AWD. I contacted Rick and of course there wasn't anything I could do with the pricing but he did offer to bring it back and take the 2018 AWD. Well, since I drove the car home and happened to like it, Rick worked with me and gave me a 3 years maintenance free on all things related to maintenance for the 2019 FWD. He sent me 3 coupons that said good for one complimentary oil change. I was and honestly still am skeptical about these 3 coupons vs the 3 years maintenance free but Rick assured me that they will be good for 3 years on anything maintenance minder related. Hopefully, I will not have any problems when I come for service in the next 3 years. Like I said, my experience was positive, then negative but positive again at the end (I think since I have not used anything maintenance related). Rick is extremely personable and I really appreciate his willingness to work with me when a problem arise. Thank you Rick. I hope to see you again for our future purchases...I will bring a check list next time so we don't have the same problem again.