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Don McGill Toyota


11800 Katy Fwy, Houston, TX 77079 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Appraisal Manager's Insult
Written by toyotaowner9 on 01/29/2010

It is very sad that a appraisal manager would risk loosing a possible long time customer by offering a very low-ball value for a 6 month old vehicle that was bought in their own dealership. Certain circumstances arises where an individual might need to sell their car. He doesn't need to assume whether a person is desperate or not. Offering an amount half the price of the new vehicle is an insult to the customer and the toyota brand. No one would even want to negotiate with someone like that. I will not recommend selling or buying a vehicle here at all. This happened Jan 29, 2010 so you will know which manager was assigned there. I hope Don Mcgill takes action on this. You need to be careful in treating all your customers because that is why you are still in business. Another note I am just the friend of the person they did this to. I own a toyota and was thinking of trading it in and buying a new toyota again. So He just lost two loyal customers. I'm going to spread the word. If this review either convinces someone not to buy from you or makes you treat each customer fairly I'll be happy.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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